Click Start Move
Moving terms, cancellation & valuation coverage
Effective October 18, 2026 · Click Start Trucking LLC, operated by PURE ENVY ENTERPRISE LLC · 1700 Northside Dr NW, Suite A7 PMB 2019, Atlanta, GA 30318 · (470) 931-4436 · admin@clickstarttruck.com
1. Instant quotes and written estimates
The instant quote on our website is a price for the move you described: the driving miles, home size, and the services and extras you selected. Before your move day we confirm those details and issue a written estimate for you to approve. The written estimate is your price unless the inventory, access, or services on move day differ from what you told us. If they do, we tell you before any additional work starts, never after.
- Transportation is charged per driving mile at the rate shown on your quote, with a trip minimum.
- Labor (loading, unloading) is priced by crew size and typical hours for your home size. If a job runs materially longer because of conditions you did not describe (for example, an unlisted flight of stairs or a long carry), we will discuss the adjustment with you on site before continuing.
- Extras such as stairs, appliances, storage, pianos, and items over 300 lb are priced per item as listed on the price menu.
2. Booking, deposits and payment
Sending a booking request does not charge you anything. We confirm availability for your date, then send your written estimate. Your date is reserved once you approve the estimate and pay any deposit we request. Deposits are credited to your final balance.
The final balance is due on completion of the move, before unloading is finished, unless we have agreed otherwise in writing. We accept major cards and electronic payment; we will tell you which methods are available when we confirm your booking.
3. Changes and cancellation
- More than 72 hours before your move: cancel or reschedule free of charge. Any deposit is refunded in full or moved to your new date.
- 24–72 hours before your move: reschedule once free of charge. If you cancel, we retain the deposit (or $150 if no deposit was paid) to cover the reserved crew and truck.
- Less than 24 hours, or no-show: the deposit is retained and a $250 late cancellation fee may apply.
- Weather and safety: if we must postpone because of severe weather or unsafe conditions, we reschedule at no charge and refund any deposit on request.
To change or cancel, call (470) 931-4436 or email admin@clickstarttruck.com with your quote ID.
4. Valuation coverage (released value vs. full value)
Valuation is the level of liability a mover assumes for loss or damage to your goods while they are in our care. It is not insurance. Federal and Georgia rules require us to offer you a choice, and to tell you the difference, before your move.
Released-value protection
The most basic level, included in every move at no additional cost. Our liability is limited to 60 cents per pound per article. For example, a 50-lb television would be covered up to $30 regardless of its value.
Full-value protection
We are liable for the replacement value of any item that is lost or damaged in our care, up to the declared value of your shipment. We may repair the item, replace it with a like item, or pay you for its current replacement value. Declare a value and pay the fee when you approve your written estimate.
Unless you select full-value protection in writing and pay the applicable charge, your shipment moves under released-value protection. Items of extraordinary value (more than $100 per pound) must be listed in writing before the move to be covered. You may also purchase separate moving insurance from a third-party insurer.
5. What we cannot move
For safety and legal reasons we do not transport hazardous materials (propane, gasoline, paint thinner, fireworks, ammunition), perishable food, live plants or animals, cash, jewelry, important documents, or prescription medications. Please carry these items with you.
6. Auto transport
Vehicle shipping is door-to-door where legally and physically accessible; otherwise we meet at the nearest safe location. Pickup and delivery windows on your quote are estimates. Vehicles must have no more than a quarter tank of fuel, and personal items left inside are not covered. A condition report is completed and signed at pickup and delivery; any damage claim must be noted on the delivery report. Where a partner carrier performs the transport, that carrier's cargo insurance applies and we will provide its details on request.
7. Claims
Please note any damage on the delivery paperwork at the time of delivery. Claims must be filed in writing within 9 months of delivery. We acknowledge claims within 30 days and resolve them within 120 days of receipt. Email admin@clickstarttruck.com with your quote ID, photos, and a description of the item.
8. Your rights
Household goods carriers must register with the Georgia Public Service Commission for moves within Georgia and with the FMCSA (USDOT / MC numbers with household goods authority) for interstate moves. Interstate customers are entitled to the FMCSA booklet Your Rights and Responsibilities When You Move (fmcsa.dot.gov/protect-your-move). Our registration numbers are shown in the footer of the quote page and on your written estimate.
9. General
These moving terms supplement the Click Start Trucking LLC Terms of Service and Privacy Policy, which also apply. Georgia law governs these terms. If any provision is unenforceable, the rest remain in effect.